Product FAQs
Q: Can I request custom designs (e.g., engraved cases)?
A: Yes for bulk orders (100+ units). Note: Custom items are non-returnable.
Q: Why are some products marked “Clearance”?**
A: These are discontinued models/colors with limited stock. Sold “as-is” with final sale terms.
Shipping & Delivery FAQs
Q: Why was my order shipped without tracking?
A: Orders <$15 via Standard Small Packet have no tracking. Upgrade to ePacket/Express at checkout for tracking.
Q: How long does sea freight take for bulk orders?
A: 35-60 days globally. We provide:
- Shipping documents within 5 days
- Port arrival alerts
- Customs clearance support
Q: Why am I charged customs fees?
A: Retail orders to EU/UK/US include prepaid duties (DDP). Other regions may require buyer payment.
Q: Can I change the shipping address after ordering?
A: Only within 12 hrs of purchase (email: service@tismil.com).
Q: Can I change the shipping address mid-transit?
A: Express orders only (DHL/UPS). Fee: $15 + carrier charges. Email service@tismil.com with order #.
Q: My package says “delivered” but I didn’t receive it.
A: Contact local post office first. If unresolved, email us within 7 days with:
- Proof of address
- Delivery screenshot
We’ll file a carrier claim.
Q: Do you ship batteries/electronics globally?
A: Yes via express couriers (DHL/UPS battery-approved channels ).
Returns & Warranty FAQs
Q: How do I return a bulk order sample?
A: Follow standard return process but:
- Email “BULK SAMPLE RETURN” in subject
- Attach sample approval document
Return shipping cost: buyer’s responsibility
Q: Are products containing electronic components covered by warranty?
A: Yes! Electronics have 6-month warranty. Email:
- Video of malfunction
- Original order #
We’ll send a prepaid return label.
Q: Why must I pay return shipping for unwanted items?
A: Per global policy Section III, buyers cover return costs for non-defective returns. Save costs by using original packaging.
Q: What if the same product fails repeatedly under warranty?
A: After 3+ repairs for the same issue, choose:
- Free replacement (new unit)
- Full refund
Excludes accidental damage
Policy Clarifications
Q: Are gifts returnable?
A: Yes with original gift receipt. Refunds go to original purchaser’s account.
Q: What qualifies as a “remote area”?
A: Regions with limited carrier coverage (e.g., Pacific Islands, rural Alaska).
Q: Can I cancel a bulk order after production starts?
A: No. Production-confirmed orders are binding. Recommend ordering samples first.
Q: Who pays if customs rejects a return shipment?
A: Buyer responsibility if:
- Didn’t mark “Returned Goods”
- Failed to submit required forms
Always use our prepaid return labels for warranty cases